FREQUENTLY ASKED QUESTIONS

(1) I can't seem to remember my username or password. Can you remind me what they are?
(2)I am entering correct userid and password but when trying to login I get re-directed back to login page. Why?
(3) How can I check that my browser is accepting cookies?
(4) Cannot Print a Client Center Report?
I can't seem to remember my username or password. Can you remind me what they are?
Contact Hood Website master to obtain new password.
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I am entering correct userid and password but when trying to login I get re-directed back to login page. Why?
A few things could cause this. One is that your browser is not accepting "cookies." A cookie is a small piece of information that websites store on your computer to refer to when you revisit that site. If your browser doesn't accept cookies we can't save this information. However if your browser is accepting cookies your time zone and computer clock could be setup wrong - causing cookie to expiry immediately.
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How can I check that my browser is accepting cookies?
In Internet Explorer, go to Tools | Internet Options, click on the Security tab, click on the Internet icon, and then the Custom Level... button. Scroll down to the Cookies section, and make sure that both types are enabled.

In Netscape, go to Edit | Preferences, and select Advanced. In the Cookies section, make sure Accept All Cookies is selected.
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Cannot Print a Client Center Report?
From your desktop click on Start, then click on Run and type in regsvr32 urlmon.dll
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